Miller welding company is a class act.
I have a
choice when it comes to the welding machine I use. I could choose to
use ESAB, Lincoln Welding, Fronius, Panasonic, and a bunch of others.
But I choose Miller Welding equipment. Why? There are actually several
reasons but the number one reason is the people. Every Miller Electric
representative that I have dealt with has been knowledgeable and more
than helpful. After visiting the Miller Welding equipment headquarters
in Appleton, Wisconsin, and seeing the rigorous testing the welding
machines go through, I am even more convinced that they make quality
welding machines.
I attended a focus group type seminar once that
was mostly comprised of technicians that repaired welding machines.
They all preferred working on Miller welding machines. When I asked
why, they all agreed that customer support, parts availability and
dependability, were big factors that impressed them.
I have
welded with Miller, L-Tec, Linde, Lincoln, Hobart, and even JC Penney
welding machines. Honestly, if someone were to paint them all black, I
am not sure I could tell some of them apart by the arc (The JC Penney
one, I definitely could tell). But the customer support thing, thats
what makes the difference. If I have a problem with a machine that is
still under warranty, I dont get some jerk on the phone asking me what
I did wrong. What I do get is the Miller Welding Rep making sure my
machine gets picked up and sent to the repair shop and returned to me
good as new.
I have heard some stories about the customer support
of other welding machine companies. I have also heard that most of the
big welding machine companies are stepping up to the plate now. But
Miller set the bar.